Contact Us
Shipping
Policies
Gift Certificates
Payments Accepted
Sales Tax
Privacy and Security
Special Offers
Terms of Use

 

CONTACT US:
We are available by email 24x7x365.
Email: babynamecharms@gmail.com

*Baby Name Charms is an online store only.

 

SHIPPING:
Domestic and International shipping costs will be calculated at checkout. We are not responsible for taxes and duties on International orders.

 

Rates apply to orders being sent to the 48 Contiguous United States only. Orders going to Alaska, Hawaii, APO & FPO addresses or U.S.Territories may be subject to additional fees. Should there be any additional charges, we will notify you by email immediately. Expedited shipping methods are available. Please email us at babynamecharms@gmail.com for rates. Undeliverable shipments or refused deliveries may be subject to a 10% handling fee. If a package needs to be re-sent, we will not be responsible for shipping charges back to you.

 

*Please note the availability of items before placing an order. Availability is listed on each item page.

 

For 'Free Shipping' promotions, packages may be sent via standard ground shipping method. Shipping method will be chosen at the discretion of Baby Name Charms. Free shipping promotions apply to domestic orders to the United States only. Hawaii and Alaska extra charges apply.

POLICIES:
Q: Do you accept returns/exchanges?
A: Each of our jewelry pieces are custom and made upon order to your specifications. We do not offer refunds or exchanges on our personalized jewelry. Please note that many of our pieces are handcrafted and no two will be exactly alike.

 

Q: Can I order additional charms at a later date?
A: If you have purchased a necklace from us and would like to add to it, then yes you may order (add on charms) at any time.

 

Q: Do you sell only the charms, without the chain?
A: In some cases, we do offer just the charms. Most often though, our designers prefer to sell their complete necklace designs.

 

GIFT CERTIFICATES:
Gift certificates are available in multiple denominations, click here for more information. Discounts or promotions cannot be used towards the purchase of a gift certificate. Gift certificates are not redeemable for cash.

 

PAYMENTS ACCEPTED:
We accept all major credit cards through Paypal.

 

SALES TAX:  If your shipment is going to an address in the state of Massachusetts, there is a state sales tax of 6.25% added to your order. If your order will be shipped outside of Massachusetts, there will not be any sales tax added to your order.

 

PRIVACY/SECURITY:
Baby Name Charms uses industry standard SSL (Secure Socket Layer) encryption to protect data during transmission. SSL ensures that communication, (such as credit card submissions) are not tampered with during transmission. SSL encrypts or scrambles any information sent from you making it virtually impossible to tamper with. The information is unreadable should anyone try to intercept it.  We value your privacy! All information submitted to Baby Name Charms is kept confidential. No personal information is shared, sold, or distributed.

 

See our detailed policy here: privacy policy

 

SPECIAL OFFERS:
Baby Name Charms will occasionally offer special promotional discounts and offers.  To take advantage of special offers, discount codes must be entered during the check-out process.  If the code is not entered, the discount will not be applied.  Discounts cannot be applied after the order is placed.

 

Tracking your order:  You will be notified by email once your order is shipped. Some items will be shipped separately. This will be noted on the email confirmation we send upon shipment of your order. If you have registered with My Retro Baby, you may login to My Retro Baby to check the status of your order.

 

TERMS OF USE:
You Agree to These Terms by Using this Site. Your access to, and use of, www.babynamecharms.com (the "Site") is subject to the following Terms of Use and all applicable laws and regulations.  Site contents are Copyright 2012 Baby Name Charms. All Rights Reserved.